Thank you for investing in our courses and digital products at The Curious Roots. We want to ensure you have a valuable learning experience. Because we offer digital products and cohort-based programs, we have established a clear framework for cancellation and refund requests.
1. Refund Policy for “Wonder Time” WhatsApp Cohort
We offer a 7-day money-back guarantee specifically for our 21-day “Wonder Time” WhatsApp cohort. If you feel the daily content is not a good fit for you, you are eligible to request a full refund within 7 calendar days from the exact date and time of your transaction.
2. How to Request a Refund
To initiate a cancellation or refund, you must submit a formal request via email from your registered email address used during purchase.
- Email Support: Send your request to thecuriousroots23@gmail.com
- Required Details: Please include your full name, registered phone number, date of purchase, and the order ID provided in your receipt.
Any requests sent after the 7-day window has expired will not be eligible for a refund.
3. Refund Timelines and Processing
Once your refund request is received and verified against our database metrics, it will be approved internally within 2 to 3 business days.
Approved refunds are safely processed via our payment aggregator partner, Razorpay. In strict compliance with banking norms:
- The refunded amount will be credited back entirely to your original payment method (Credit Card, Debit Card, Net Banking, or UPI).
- Depending on your bank’s specific clearance time, it usually takes between 5 to 7 business days for the funds to reflect in your account statement.
4. Non-Refundable Items and Product-Specific Terms
Refunds or cancellations are not applicable under the following circumstances:
- Requests made after 7 calendar days for the “Wonder Time” cohort.
- Any other digital products, downloadable materials, or masterclasses sold on this website, which are explicitly marked as “All Sales Final” or carry a “No Refund” policy on their respective checkout or landing pages.
- Purchases made under special seasonal discounts or bundle offers.